Category: Opinion

When the “right” tool isn’t the “best” toolWhen the “right” tool isn’t the “best” tool

Posted August 1st, 2010 by paul.
Category: MadCap Flare, Opinion, Software, TW Tools, Technical Writing, Work | 2 Comments »

Not too long ago, I found myself stuck between a rock and a hard place. I work for a large organization (30k+ world wide workforce), and I’m just one tiny fish in a very large lake.

I was asked to provide help content in the form of a getting started guide for a piece of software that was going to be released world-wide.

I started working on the project using my tool of choice, a help authoring tool called MadCap Flare. This is a tool I really like, and have been using for several years. I’m something of an expert on Flare, so it is my first choice for pretty much any authoring project.

I started working within my group, however, and found that Flare wasn’t going to be the right solution for this project because of project constraints outside of my control. We have an in-house translation group that does all our content translation. They have their tools in place and are not interested in obtaining and learning to use a new tool (MadCap’s Lingo tool). There are certain strings in the project (specifically surrounding variables and master pages) that wouldn’t get sent to translation if they didn’t use Lingo. This project is going to go out in 24 languages, so simplifying the process is essential.

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Giving Student Members of STC a VoiceGiving Student Members of STC a Voice

Posted July 30th, 2010 by paul.
Category: Opinion, stc | 5 Comments »

Recently on the Techwr-L list, there was a firestorm of controversy regarding allowing student members the right to vote in STC Society-level matters.

The STC Board recently conducted a survey, asking for input on whether or not to allow student members to vote at the Society level. (The right of student members to vote at the chapter or community level is determined by the chapter or community’s bylaws. However their right to vote at the Society level is specifically prohibited by the Society bylaws.)

Much of the discussion on the listserv was focused on the results of the survey including whether or not to make individual responses public (anonymously). That’s an interesting discussion, and if you’d like to have it, I recommend the thread on Techwr-L. Instead, I’d like to focus on the topic, and why I think students should have the right to vote.

First, lets talk about the community level. (For the purposes of this discussion, I’m including both chapters and SIGs (Special Interest Groups) in the concept of “communities”.) Should STC communities allow student members a vote in community business? I say yes. Here’s why: Student members who join a community do so like any other STC member: they pay an additional fee to join the community. The fee to join the community is the same for students as for regular members. Their membership in the community, therefore, represents an interest in that community and its members. From that standpoint, I can’t see why student members should be treated any differently than regular members of the community.

Some people believe that student members–because they are students–are less reliable than regular members. Maybe they think this is because Society-level membership for students is less expensive, so students are less committed to the profession and thus the community. I disagree. First, I think it is erroneous to assume all student members are typical college age students. That simply isn’t true. There are lots of student members who, mid-career, have gone back to school to improve their skills, or get an advanced degree to help improve their marketability. Are some student members typical 18-25 year olds? Yes. But certainly not all, so it is unfair to judge the group based on our perceptions (or stereotypes) of 18-25 year olds.

Some people believe that those students who are in the 18-25 year old group are too inexperienced to provide a balanced perspective on what the community direction should be. To me, that just sounds like age discrimination. In the United States, we allow these people to serve in the military and we allow them to vote in political elections. We expect them to research the issues and vote based on their beliefs. Do we somehow believe that an STC member is qualified to vote for the US President, but can’t understand the complexities of STC, and so therefore shouldn’t be allowed to vote in Society issues? I don’t buy it.

I also believe that student members are hopefully learning the latest trends and technologies, and can provide the Society with needed perspective regarding these issues. When I was in my undergrad English program with a tech comm emphasis ten years ago, I was taking classes on XML programming–a class that directly affected my ability to get my first job out of college. I believe many of our student members are learning using the latest software and tech comm tools. Let’s hear what they think about trends in the field and how we can solve some of the problems we face. A different perspective on an old problem is sometimes what is needed to solve it.

At the Society-level, I think the same reasoning applies.

Some argue that because student members paid lower dues than regular members, the student members are less inclined to feel ownership in the Society, or care about the issues they would be voting on. I don’t think that is a fair argument. I would be interested to know how many “regular” members have their STC dues paid for (wholly or partly) by their employers. I’d also be interested to know how many students have their STC dues paid for by their educational institutional.  My personal experience is this: When I was a student STC member during my undergrad years, I paid my own dues. All of them. And because I was a student, it was a bigger chunk of my total income. Every job I’ve had since I graduated (three companies) has paid for my STC dues. Now I recognize that isn’t the case for all members. Many of our regular members are paying out of their pockets, but I know that many people are having their STC dues paid (at least in part) by their employer. Plus, most of our regular members are paying a lower overall portion of their annual income to STC dues than manyof our student members.

Considering all of that, I think that our Student members joined because they have an interest in the profession and the Society. Most of them are paying out of their (smaller) pocket to be a member. Many of our regular members are not. I don’t think that lower membership fees for students is, of itself, a reason to deny them a vote in Society business. In fact, I can’t think of any compelling reason why students shouldn’t be allowed to vote.

When the Intermountain Chapter presents its new bylaws next month, you will almost certainly see in them the right guaranteed to all members–student and otherwise–the right to vote in chapter business. I hope the Society-level board will carefully consider their reasoning for not allowing student members to vote, to see if the reasoning is valid.

Do you disagree with me? Let me know your thoughts on student membership voting in the comments below.

Breaking up with UbuntuBreaking up with Ubuntu

Posted April 9th, 2010 by paul.
Category: General/Random, Opinion, Technology | Comments Off

Dear John Ubuntu,

I don’t really know how to say this, except to be honest and up front. Please don’t take this personally. This just isn’t going to work out between us. I’d like to say that it’s all my fault, and that it’s not you, but I just don’t think that is really true. It is you. I mean, I tried liking you, I really did. I tried to install you on three different computers, and I can’t get one of them to work properly with you installed.

First, I tried to install you on my personal laptop. You created a 20 GB drive for yourself, and you installed okay (but not great — for some reason you couldn’t use my built-in wireless card; my computer is only a year and a half old), but when I used the administrative tools to check for updates, you started to update, and then crashed. Now you won’t boot up in normal mode, or even in recovery mode. Not only do you not boot, but you are still hogging up 20 GB of space on my hard drive. I’m going to have to go into Windows and delete the partition, and re-add the Windows boot files so I can even get Windows to load normally.

Next, I tried to install you on my personal desktop. This time you simply won’t install. You give a long error message. I’ve searched the Ubuntu forums to see if I could find a solution. Lots of people have a similar problem, but I couldn’t find an answer.

Finally, I tried to install you on my work laptop (sorry, boss). You installed fine on this computer, but for some reason, you refuse to display anything when you are docked. I have two monitors attached to my dock, and when I boot you up (or re-dock you when already booted), you show a bunch of blank screens. Again, I visited the Ubuntu forums looking for solutions, and again I walked away empty handed. Plus, you couldn’t run the update because you claimed that something else was blocking the process. No other programs were running (that I could see). When I went to try to install Flash player, first I was shown a list of five different Linux versions to choose from. None of them actually installed Flash for me. This time you recognized my wireless card, but you can’t connect to my work network. You give me lots of options for connecting to my network, but I don’t know what they are all for. Windows 7 just asks me for my username and password. But you need more information than that, apparently, because you won’t connect with just that information.

I guess what I’m trying to say here is that I guess we just aren’t meant for each other. I know that everybody loves to bash Microsoft, but I’m going back to my Windows 7. I turn it on, and it just works. My wireless works without a bunch of effort. Windows Update just works. Flash has one option for installation in Firefox, and it just works. It attaches to my docking station and both my external monitors just work.

My dear Ubuntu, you have so much growing to do before you are ready for a non-geek audience (and I consider myself a fringe geek!). Look me up when you have worked out your bugs. Let me know when I can reliably install you on three different computers and have basic features (like wireless cards and external monitors connected via a hardware dock) that work across multiple computers without a bunch of specialized configuration. Maybe then I’ll try you again. But in the meantime, I’m sticking with Windows 7. It just works.

Good luck, Ubuntu. I wish you well. But now just doesn’t seem like the right time for me and you. You don’t work for me, and Windows 7 does. But thanks. It was fun (kind of) while it lasted.

Can I please have my 20GB back on both hard drives now? I’ll send a friend over to pick them up.

Skuut on over to great customer serivceSkuut on over to great customer serivce

Posted February 3rd, 2010 by nelspaul.
Category: General/Random, Opinion | 1 Comment »

My three year old loves to play outside. About a year ago, we got him a Skuut, but because we lived in a condo, he only rode it once or twice last year.

I loved the Skuut when we bought it because of its all wood design, and the way it teaches young kids to balance on the bike before they are ready to learn to ride a bike. It is a perfect ride for a 2-4 year old, and the seat is adjustable, so it can grow with him.

Since the first of the year, since we are in our new house, Nathaniel has re-discovered his Skuut, and he absolutely loved it for the four or five days he got to use it. Then the wood cracked and the handlebars fell off:

Broken Skuut

My wife contacted Skuut wondering about replacement parts. The representative had us send some pictures of the problem, and then they wrote back saying they would replace the entire bike for free, including free shipping to our house. What great customer service! It’s refreshing to see a company who cares about (1) their customers and (2) the quality of their products.

Our replacement Skuut arrived yesterday and today my little guy is out riding his heart out again, and loving it. Thanks Skuut for caring about your customers and making this a great experience for us.

If you are looking for a quality bike product for a toddler or pre-schooler, I recommend you check out Skuut. It’s a great product from a great company with fabulous customer service.

Thanks Skuut!

——–

Please note, Skuut did not ask me to write this review, nor did they know that I had a blog. I chose to write the review because I value companies that have great customer service. I did receive a free Skuut replacement, but only because the previously purchased one was broken–not as compensation for providing any kind of review.

Is Nothing Sacred?Is Nothing Sacred?

Posted September 17th, 2008 by paul.
Category: General/Random, Opinion | Comments Off

Computerworld reports that a group of hackers claim they have broken into Govenor Palin’s private e-mail account, hosted on Yahoo!.

As proof, they have apparently released screenshots of her address book and family photos that were stored in the e-mail account.

I’m not wanting this to be a political discussion, in part, because I haven’t yet made up my mind on where I stand, but regardless of who the candidate is, I find this disgusting and horrific.

Like or dislike a canddiate, there are certain things areas of a candidate’s life that should be able to remain sacred. This is an invasion of privacy that crosses the line, in my book. Leave a candidate’s family out of the discussion. Leave their personal lives, well, personal–including their e-mail.

Can’t we show the candidates respect and let this election be about issues rather than people?

And just because you can break into a candidate’s e-mail account doesn’t mean you should.


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